Frequently asked questions
Do we wash Blinds ?
No, we do not provide this service, however we can send blinds away to have them reversed and re-finished. This is were the fabric is taken off and flipped upside down so the cleaner fabric is now exposed at the bottom and the dis- coloured fabric is now wrapped around the tube. This does not work for blinds with a pattern as fabric is turned and because a new finish has to be cut at the bottom you need to be sure you have enough fabric so your blind doesn't come back too short for window.
Do we repair Blinds ?
Depends, If the blind is from ourselves then yes we can replace parts. If your blind came from different suppliers than what we use, then we might not be able to fix the parts on your blind. such as winders, springs and slats are examples of parts. If your fabric is ripped or damaged than we can send them away to be refinished but always check you have enough fabric to cover the drop of your window otherwise you have the problem of your blind being too short for your window
Do we fit Blinds bought from somewhere else?
No... if however you have bought blinds/Curtains from us in the past and you take them down to decorate then yes we will fit them back up but there is a fitting charge for this, cost depends on how many re-fits
Is there a Charge on Service Calls ?
If your blind was bought over 12 months ago than yes there is a €40 - €60 service charge plus whatever is needed to repair blind. If your blind was bought under 12 months ago than its still under warranty so service call is free but, only if there is a fault in the making of the blind, not if for example, accidental damage or issues arising from wear and tear or heavy handed operation will not be covered under warranty.
When do i pay the balance on my blinds ?
All blinds must be paid in full on day of fitting. You can pay the fitter when he is there or you can phone any of our showrooms and pay over the phone.
How long does it take for a sales rep to call to my home for measuring?
Once we have taken your details it takes about 2-4 days for a sales rep to call back to arrange a day and time that suits you for them to call to measure, they usually try there best to get to you the following week, however this may vary at certain times of the year as sometimes we are busier than usual such as Christmas for example.
Once I pay my deposit how long does it take for my blind to be fitted?
For Rollers, Verticals, Venetians, Skylights, and Day & Nights it can take roughly between 2 -3 weeks. For Romans and Curtains it can take between 3-4 weeks. Shutters can take up-to 8 -10 weeks. However sometimes delays can occur due to circumstances out of our control, such as fabric out of stock, only part of your order was delivered and we have to wait for next delivery. As soon as blinds come in, we phone our customers to arrange fitting straight away.
Do you do supply Only?
Yes but there no difference in price so your better off getting the reps out to measure the window so you can be sure your blinds arrive the right size. If your confident in your measurements than we can supply you with a blind
Do we do exterior Blinds?
No, we only do interior Blinds
Do you have poles for bay windows ?
Yes we can supply poles that curve around your bay window
If I have my own fabric can you make a Roman/Curtain for me ?
Yes, we provide a make up service
Do you alter curtains?
Yes, our Kingscourt shop provides this service
Can I turn my existing blind into a motorised blind?
Yes you can, but your fabric will have to be put onto a new tube with the motor. So you might aswell get a new fabric on your new motorised roller.
Can I Just buy vanes for my vertical blind?
Yes but in order for us to get the right length it helps if you bring in an old vane of your vertical to use as a size reference also we would need to know how many vanes fit on your existing track so count what is there. if you have thrown away your existing vertical vanes then measure the drop of your recess and we can account for the track.
Whats the difference between recess and exact size when measuring for blinds?
Recess size or window reveal: Basically It is the wall that goes around your window frame. If you want your blind to go on the inside of your window you would measure wall to wall across and top to bottom to get the recess size of your window
Exact Size: A Blind that is fitted outside the recess. The blind is attached to the wall above the window, covering both the window and part of the wall either side of the recess
Exact Size: A Blind that is fitted outside the recess. The blind is attached to the wall above the window, covering both the window and part of the wall either side of the recess
HOW DO I MEASURE MY WINDOW?
There are two ways to measure, most people who bring their measurements to us to get a rough quote, give us recess size measurements. Recess is the frame (wall) around the window. Using a measuring tape measure the width from wall to wall (horizontal) at the top of your window, then measure vertically from wall to wall (top to bottom) to get the drop of your window. The other measurement is exact measurement this is were you measure outside the recess around the window adding about and inch all the way around your window, These measurements are for people who want the blinds to go on the out side of the window instead of inside (e.g Roman Blinds)
Do we measure Skylights?
Blinds such as Velux, Keylite and Fakro all have codes within the frame of their window, this is the code we need to order your blinds as it represents the type of skylight you have and the size. There is no need for us to call and measure.
